Rauw Alejandro Saturno World Tour 2023

with special guests the Jabbawockeez

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**Information subject to change**

SAP Center at San Jose welcomes guests with General Admission (GA) tickets to arrive and form the line in advance of typical arrival times for events.  All guests are required to abide by the provisions within the following policy.  Ticket holders found in violation of the following policy may be asked to surrender their tickets and leave SAP Center property. 

• The GA line will be formed along the Santa Clara Street wall of SAP Center as indicated by signs saying, “General Admission Entrance.” The GA line will enter SAP Center through “Entrance B” (the doors between the Lounge and the San Jose Sharks Pro Shop). 

• GA ticket holders may begin lining up at 10am on the date of show. 

• Entering the GA line indicates the guest’s agreement to abide by all SAP Center policies and procedures (the same as while inside the building). 

• Wristbands will be distributed at approximately 12pm (subject to change). 

• The order of entrance into the building will be based on the number on the guest’s wristband.  Wristbands will be provided on a first come, first served basis.  Once a GA ticket holder has their wristband, they may remain in line or leave the area, but must return to their sequential place in line by 5:15pm. 

• There are no in-n-out privileges in the SAP Center managed parking lots.  

• Other ticket holders must remain outside of the blockaders that separate the GA line. 

• Guests are not permitted to “hold” a place in line for other guests who are arriving later. 

• The wristband must remain on the guest’s right wrist while in line.  Loss or removal of the wristband will require the guest to obtain another wristband and take their sequential place in line.  Any guest found with a tampered wristband will have his or her wristband confiscated and will lose their place in line. 

• GA ticket holders will be admitted in sequential order once their tickets are scanned valid after doors are opened, scheduled for 7:00pm.   

• A second wristband allowing floor access will be issued only upon receiving a valid ticket scan after the doors open.  

• Guests are permitted to have a reasonable amount of food and non-alcoholic beverages while in line.  No glass bottles (including water bottles), cans or food are allowed into the building. 

• Please be respectful of other guests in line - no running, pushing or line jumping; no alcohol, drugs or glass containers; no horseplay or unsafe behavior; no profanity; no tailgating, open flames or barbeques; no selling of tickets, wristbands, concessions or merchandise; no animals (except service animals); no smoking in line. 

• Prohibited Items: The following items are prohibited from entering the building: all outside food and beverages, weapons of any kind, pepper spray/mace, alcohol, cameras with detachable lenses, video recording equipment, audio recording equipment, laser pointers, fireworks, iPads, GoPros, selfie-sticks, glow sticks, glass bottles, plastic bottles, or cans. Guests with bags larger than 5” x 9” x 2”.  Any person with these items found within the venue during tonight’s event may be subject to ejection from the venue without refund.